1. Booking Conditions
The NDAO I-Travel Madagascar Tours website is owned and operated by NDAO I-Travel, SARLU. (“NDAO I-Travel”, “we”, “us”, “our”), a company with registered headquarters at Lot VR 30 Ambohidraserika Mahazoarivo, Antananarivo 101, Madagascar (registration no. RCS Antananarivo 2013 B 00875). NDAO I-Travel SARLU is registered in Madagascar with the NIF number 4001461191 and licensed by Ministry of Tourism Madagascar registration (license number 071-13/MINTOUR/SG/DGDT/DAIT/SAT).
NDAO I-Travel operates in compliance with the accordance with the decrees of the Government of the Republic of Madagascar, specified in the license for the operation of the tour operator (see the section “About us” – documents). All payments towards services that fall under this Madagascar law are safeguarded with an insurance protection that guarantees you a refund in the unlikely event of insolvency.
These booking conditions govern all bookings made with https://ndao-itravel.com. Any booking made or order placed by a customer, whether through the company’s website or otherwise, shall be deemed an offer by the customer to purchase the relevant package or travel arrangement subject to these booking conditions. By submitting a booking, you warrant and confirm to us that you comply with these arrangements. No contract between the customer and NDAO I-Travel shall come into existence until NDAO I-Travel receives the required deposit payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
Booking services with NDAO I-Travel are only available to persons who are at least 18 years old. Additionally, individuals under the age of 18 on a NDAO I-Travel tour must be accompanied by an adult.
Our company is fully licensed by the governments of the Madagascar.
NDAO I-Travel operates in compliance with the Madagascar General Data Protection Regulation, a regulation in Madagascar law on data protection and privacy for consumers.
See more information at our Privacy Policy
At NDAO I-Travel we do our utmost to respond to requests and enquiries within 24 hours during weekdays.
2. Payments
Accepted payment methods: NDAO I-Travel accepts all major credit and debit cards, and for bookings made at least 14 days before the travel date, we also accept bank transfers.
If you wish to pay via bank transfer, please select “Bank Transfer” as your payment method in the booking process. Please note that bank transfers are not possible for bookings made less than 14 days from the date of travel.
Payments: NDAO I-Travel requires a deposit payment or the full amount at the time of booking, depending on when the booking is made, your destination, number of travellers, and what type of tour package is booked. For further information, view the payment and cancellation terms for your chosen destination and/or your type of package.
Payment processing: Once payment has been received, we will email you a payment confirmation. Please note that you can opt to split payments between multiple credit cards.
Delayed payments: NDAO I-Travel reserves the right to treat cases of delayed payment as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if payment has not been made at least 14 days before your arrival, and no agreement has been made for paying the remaining balance.
3. Cancellation
You, or any member of your group, may cancel your travel arrangements at any time before your arrival. Our cancellation terms may vary slightly by destination and type of booking. You will find information regarding terms in section 4, Payment & Cancellation Terms.
Notification of cancellations: If you need to cancel, you should notify our travel consultant by written email notification as soon as possible.
Cancellation at short notice: If you need to cancel at short notice (72 hours or less before arrival), you must email AND call us as soon as possible. Your email should be sent to info@ndaoitravel.com (please do not email your personal Travel Consultant). You must then also confirm your cancellation verbally with a NDAO I-Travel employee by calling our main customer service hotline. If outside of office hours, you will be told our emergency helpline number by our customer service hotline’s voicemail message: you must call that instead to confirm cancellation verbally.
Extraordinary circumstances: If the package is cancelled by you or us due to extraordinary circumstances, you will pay no cancellation fees, and no extra compensation will be paid. Extraordinary circumstances may include but are not limited to, warfare, acts of terrorism, significant risks to human health such as the outbreak of severe disease at the travel destination, or natural disasters such as floods, earthquakes, volcanic eruptions, or weather conditions which make it impossible to travel safely to the tour destination.
Rights of cancellation: We reserve the right to cancel confirmed bookings at any time. Exercise of this right could occur, for example, if minimum participation in a tour is not reached, or if we are prevented from delivering the contracted services because of unavoidable and extraordinary circumstances, or if the booking party fails to pay the final balance in full.
4. Payment & Cancellation Terms
GENERAL PAYMENT TERMS
ONLINE BOOKINGS AND CUSTOMISED TOURS FOR INDIVIDUALS:
Bookings made more than 30 days before arrival:
| Payment required | Payment due |
| At the time of booking | 10% or 20% deposit* |
| 30 days before arrival | Full amount is due |
| *A few tours require a 50% non-refundable deposit of the total price: this requirement will be clearly stated in the package’s Tour Information section and again during the booking process. | |
Made less than 30 days before arrival:
| Payment required | Payment due |
| At the time of booking | Full amount is due |
Special offers: For specific promotions, such as an “Early Bird”, you may be required to pay a different deposit amount to redeem the offer (terms vary by offer). Standard payment terms apply to all special offers unless otherwise stated.
Please note: For bookings made less than 30 days before the start of travel, the availability of all services will need to be confirmed by NDAO I-Travel before the booking can be confirmed. In the rare event that a specific excursion or service is unavailable, we will either offer an alternative or issue you with a full refund. You will be notified of any necessary changes to the itinerary before we issue your confirmation invoice.
PAYMENT TERMS FOR GROUP BOOKINGS (8+ GUESTS):
Please refer to the below tables for group bookings of 8 or more guests. Group bookings made less than 4 weeks before the arrival date require full payment at the time of booking, otherwise the following payment terms apply.
Bookings made more than 12 weeks before arrival:
| Payment required | Payment due |
| At the time of booking | 20% deposit |
| 12 weeks before arrival | Additional 30% deposit (50% of full amount) |
| 4 weeks before arrival | Full amount is due |
Bookings made less than 12 weeks before arrival:
| Payment required | Payment due |
| At the time of booking | 50% deposit |
| 4 weeks before arrival | Full amount due |
Cancellation charges
Cancellation charges are as follows:
PACKAGES WITH 10% OR 20% INITIAL DEPOSIT
Charges vary depending on the amount of notice provided before the scheduled tour arrival date. See table for details.
| Notice before tour arrival date | Charge |
| More than 30 days | 10% or 20% cancellation charge* |
| Less than 30 days but more than 7 days | 50% cancellation charge* |
| Less than 7 days but more than 72 hours | 75% cancellation charge* |
| Less than 72 hours | 100% cancellation charge* |
| *The cancellation charge is a percentage of the total booking price | |
PACKAGES WITH 50% INITIAL DEPOSIT
Charges vary depending on the amount of notice provided before the scheduled tour arrival date. See table for details.
| Notice before tour arrival date | Charge |
| More than 30 days | 50% cancellation charge* |
| Less than 30 days but more than 7 days | 75% cancellation charge* |
| Less than 7 days | 100% cancellation charge* |
| *The cancellation charge is a percentage of the total booking price | |
CANCELLATION TERMS FOR GROUP BOOKINGS (8+ GUESTS)
Charges vary depending on the amount of notice provided before the scheduled tour arrival date. See table for details.
| Notice before tour arrival date | Charge |
| More than 12 weeks | 20% cancellation charge* |
| Less than 12 weeks but more than 8 weeks | 30% cancellation charge* |
| Less than 8 weeks but more than 4 weeks | 50% cancellation charge* |
| Less than 4 weeks but more than 2 weeks | 70% cancellation charge* |
| Less than 2 weeks | 100% cancellation charge* |
| *The cancellation charge is a percentage of the total booking price | |
The same terms apply to the cancellation of individual travellers** within a group booking unless the cancelled amount is less than 10% of the total group booking price.
Cancellation charges for individual travellers that make less than 10% of the total group booking price:
| Notice before tour arrival date | Charge |
| More 8 weeks | No cancellation charge |
| Less than 8 weeks but more than 2 weeks | 50% cancellation charge* |
| Less than 8 weeks but more than 4 weeks | 50% cancellation charge* |
| Less than 2 weeks | 100% cancellation charge* |
| *The cancellation charge is a percentage of the total group booking price. ** Please note that the cancellation by the traveller(s) within a group may result in either 1) a price increase for the whole group, or 2) a cancellation charge being billed to the traveller(s) that cancelled. | |
CANCELLATION PROTECTION
NDAO I – Travel offers an optional Cancellation Protection on selected tours in most destinations. With this protection, your payments with NDAO I-Travel are protected should you need to cancel or postpone your trip.
Protect your booking and payments with NDAO I-Travel’s Cancellation Protection. This protection covers you from financial losses that might occur if you need to cancel your tour.
This protection includes a unique set of terms and conditions. If you do not have the Cancellation Protection, then our standard cancellation terms apply.
Cancellation Protection Terms & Conditions:
With NDAO I-Travel’s Cancellation Protection, you can choose between:
Rebook your tour, on one occasion, without any change fees. You may choose the new dates of your tour at any time within 36 months from the cancellation date.
Or cancel for any reason and receive a partial refund and travel credit as follows:
With more than 72 hours’ notice before your scheduled tour arrival date, your deposit will be held as a travel credit¹ and the remaining will be refunded² to you.
With less than 72 hours’ notice before your scheduled tour arrival date, 50% will be held as travel credit with the remaining 50% refunded to you.
The following terms also apply:
The Cancellation Protection can be purchased on most tour packages from our website including self-drive, private, multi-day, independent and small group tours.
This protection does not cover group bookings (8+ guests). For this, please see our standard terms.
If you decide to pay a 20% deposit at the time of booking, you will receive the Cancellation Protection free of charge.
Not covered by the Cancellation Protection – Cancelling part of a shared service (such as hotel room, private transfer, rental car, optional activities, etc.) – Most standard tour packages include costs based on two or more people sharing. This might include sharing a room, car, transfer or other service. For this reason, if one person or more cancels from the booking, we will refund individual costs where possible. For accommodation, refunds are not generally possible as rooms often cost the same for one person.
Not covered by the Cancellation Protection – Cancelling specific services before arrival or during your trip – The Cancellation Protection covers your whole tour package. It does not cover individual services, hotels or rental cars that are cancelled by you shortly before arrival or during your trip. This depends on the cancellation notice and on the terms of the supplier. Cancellation fees might arise closer to the date of this service.
The Cancellation Protection does not replace travel insurance. We strongly recommend you purchase travel insurance before your trip as it provides another level of protection while you travel. There are numerous insurance providers online, offering policies with varying levels of coverage to protect your finances in the event of illness or other medical emergencies, lost or damaged luggage, flight cancellation, trip curtailment, theft, and much more.
In the event that your tour is cancelled due to unavoidable and extraordinary circumstances in your NDAO I-Travel destination, which make it impossible to travel safely to your destination (such as warfare, significant risk to human health, natural disaster, etc.), a full refund will be issued in accordance.
Cancellation Protection is not commissionable for third-party travel agents.
¹ Travel credit can be used by you, your friends or family members as a payment towards a new NDAO I-Travel booking. This must be booked through us within 36 months of the cancellation date. Your travel credits can be applied to any of our destinations.
² The refunded amount is the total amount paid to date, minus the initial deposit which will be held as travel credit. Any flights, trains or cruises will be deducted from the refund amount.
5. Validity of prices
All rates quoted or shown in our tariffs are based on current prices and are subject to change on our website without notice. After the final invoice has been issued, the price of a booking is guaranteed against surcharges unless these are due to an increase in the cost of fuel and and changes in prices for Madagascar Airlines flights, government taxes and fees, relevant to your booking. NDAO I-Travel will do its utmost to ensure that you will not be charged more than stated on your final invoice.
Price increase policy: In the rare event that any published prices must be increased due to the reasons mentioned above, NDAO I-Travel will notify you at least 30 days in advance if your booking price is affect 5% of the remaining package price, less the deposit amount paid. Amounts exceeding 5% will be charged. If the surcharge exceeds 10% of the total cost, you will be entitled to cancel your booking with a full refund. Should you cancel your booking due to this reason, you must do so within 14 days from the issue date of the new invoice.
Price decrease policy: Should the price of your booking decrease due to the same reasons as mentioned above, by more than 5% of the total price, then any refund due will be paid to you. Any administration cost incurred will be deducted from the refund. Travel arrangements are, however, not always purchased in a local currency, and some apparent changes have no impact on the price of your travel due to contractual or other protection in place.
There will be no changes made in the price of confirmed bookings within 30 days of departure, nor will refunds be paid during this period.
Price errors policy: We endeavour to ensure that all the information and prices on our website are accurate. However, occasionally, changes and errors occur. When such errors occur, we will do our utmost to notify you at the time of booking, or as soon as possible upon us becoming aware of the mistake. We reserve the right to cancel, amend or limit the order placed at the incorrect price. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
6. Changes to bookings
How to change a booking: All booking change requests must be made via email by the person who submitted the original booking request. We will do our best to make the changes, but it may not always be possible. All changes are subject to availability.
Administration fee policies: Depending on how far in advance a tour package has been booked and when changes to a booking are requested, an administrative fee of 50 EUR may be charged to the credit card used for the original payment for each day/night of the itinerary that is modified.
NDAO I-Travel may waive administrative fees if changes are requested within 30 days of the booking date. Additional supplier costs may still apply depending on the changes requested. For bookings made within 60 days of arrival, changes can be made without incurring the administrative fee until services have been confirmed and the travel documents have been issued.
However, for bookings made 30 days or less before arrival, the administrative fee and any applicable supplier fees may be charged due to the short processing time.
Booking transfers: A booking may be transferred from one party to another, provided that the new party satisfies all the conditions applicable, upholds the terms and conditions of the booking and notifies us about the transfer no less than 7 days before departure. An administrative fee 50 EUR will be charged for the transfer, and both parties must assume joint liability for this fee and any other costs that may be incurred by changes to the booking.
Non-transferable services: Please note that certain services may not be changed or transferred after they have been confirmed, and any alteration may incur a cancellation charge of up to 100% of that part of the services. We reserve the right to increase or change the administrative fees referred to above at any time.
Booking changes made by us: Occasionally, NDAO I-Travel may have to make changes to your booking, and we reserve the right to do so at any time. In this unlikely event, you will be notified of the proposed changes without delay. If the changes are significant, such as alterations to a large part of the tour, or price increases exceeding 8% of the total cost, you will have the option to:
a) accept the changes,
b) accept an alternative tour (if available and offered by us), or
c) get a refund.
You will have a period of 14 days to accept or reject the changes. Please read any notification of changes carefully. If you don’t respond within the time frame given, your booking may be cancelled.
Should you accept an alternative tour (option b, above) and the new tour is of a lower value, we will refund you the price difference.
Should you reject the changes, you may cancel your tour, and you will be entitled to a full refund (option c, above). If these changes were made because of unavoidable or extraordinary circumstances, you will not be entitled to other compensation.
7. Special offers – Terms & Conditions
The following terms and conditions apply to all special offers and discounts on https://ndao-itravel.com/ in conjunction with our standard booking terms for all NDAO I-Travel travel packages:
a) Special offer and discount pricing apply to new bookings only.
b) Not valid in combination with any other discounts or promotions.
c) Valid only for standard packages as listed on the website – not for customisations such as hotel upgrades or additional nights, supplemental activities, or extra days with a rental car.
The posted discount will be deducted from the total price at the time of booking.
Bookings of packages on special offer are not commissionable for third-party travel agents (see “Information for travel agencies” section on this page).
8. Invoice & Documents Delivery
All invoices and travel documents are sent to customers electronically as PDF documents attached to an email.
Included hard copies: hard copies of the travel documents may be available on arrival. This will be either from the driver of your airport transfer or at the hotel.
Hard copies by special request: You may also request to have the documents mailed to you by first-class post. There is a small additional fee for this service. In accordance with mail order regulations, documents must be sent to the billing address of the credit card holder, not to the address(es) of the passenger(s), unless they are one and the same.
Please note that NDAO I-Travel cannot accept responsibility for documents misplaced or lost by postal services. We therefore recommend that all documents be sent to you by Registered Post or Courier Service to your home address, although there is an extra cost for this.
9. Passports & Visas
Your visa and health requirements and other immigration requirements are your responsibility, and you should confirm these requirements with the relevant embassies and/or consulates. We can only provide general information about these matters. Visa requirements do change, and you must check the latest information in good time before departure. We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation.
10. Liability
NDAO I-Travel claims no responsibility for any loss, damage, accident, injury, sickness, or schedule change due to weather, strike, natural disaster, or any other cause beyond NDAO I-Travel’s control. NDAO I-Travel acts in good faith and cannot be held responsible for any agent, hotel, car and coach operator, airline, restaurant, or any other person’s or company’s acts, defaults, or delays.
NDAO I-Travel reserves the right to alter routes, itineraries, or departure times, without prior notice, should the necessity arise. In the case of any changes to flights (international) or scheduled travel by flights international) or train, the passenger is responsible for additional costs incurred due to such changes (e.g., extra nights at a hotel, meals, transfers, and so forth.). If you purchased your domestic flight tickets yourself, the passenger is responsible for additional costs incurred due to such changes (e.g., extra nights at a hotel, meals, transfers, and so forth.).
We therefore strongly recommend all customers to have comprehensive travel insurance to meet all contingencies.
Our goal is to provide excellent customer service. To do so, we maintain strict quality monitoring. If, for any reason, you are unhappy with your tour package, we want to hear about it right away. We recommend calling our office or emergency helpline as soon as any incident arises during your tour. If you are unable to do so at the time, you must notify NDAO I-Travel in writing (please email info[at]ndaoitarvel.com) within 30 days of your return, or else you may jeopardise your right to compensation.
If you need information on health services or other public authorities, need to make distance communication or need help to find alternative travel arrangements; we shall provide appropriate assistance as promptly as possible. We reserve the right to charge you a fee corresponding to the cost incurred by us for assisting if the difficulty that requires our assistance is caused intentionally or through negligence. All information on NDAO I-Travel’s website is subject to change. NDAO I-Travel reserves the right to correct any mistakes that may appear on the website or published price lists.
11. Information for Travel Agencies
Most of our tour packages are commissionable for travel agents. Please note, however, that we do not offer commissions for tour packages on special offer, on discount (including Early Bird and Black Friday deals), or on optional activities that are added to tour packages.
NDAO I-Travel is the local expert at planning unforgettable travel experiences in Madagascar. As well as working directly with customers, we also partner with some travel agencies, tour operators and travel agents all around the world. This way they can benefit from our high-quality packages for their clients.
Commission policy
If you are interested in reselling NDAO I-Travel tours, please contact us to receive our full commission policy.
Why book with NDAO I-Travel?
Whether you’re planning a relaxing getaway for individual travellers or an active programme for a large group, we have the tour for you!
Our friendly and knowledgeable teams are based locally in throughout Madagascar. With our creativity, experience and skills, we can provide the perfect package for your clients.
In addition to comprehensive travel information and personalised itineraries, NDAO I-Travel provides all travellers with a 24/7 support helpline for the duration of their trip.
We also handpick all the service providers we work with, carefully choosing them based on high standards, service and experience. That means we handpick guides, activities and accommodation in the most desirable locations.
12. Intellectual Property & Copyright Disclaimer
We are extremely proud of the work we do and the tour packages we’ve created.
This means that while we’re happy to work with travel agents to share our beautiful destinations with more travellers, we ask that you do not reproduce our content.
All content on this site including text, images, graphics, videos, logos and tour product descriptions is either the property of NDAO I-Travel, or licensed for exclusive use by NDAO I-Travel. That means it is all protected by copyright, trademark and other intellectual property laws.
The unauthorised use, reproduction, modification or republication of any content from our website or marketing materials on third-party websites or platforms without explicit written consent from NDAO I-Travel is strictly prohibited.