NDAO I-Travel is determined to ensure the accuracy, confidentiality and security of the personal data the company processes on you. This data protection policy is intended to inform you about which personal data the company collects, how NDAO I-Travel uses the data and who has access to the data.
This data protection policy applies to the personal data of NDAO I-Travel’s customers. This policy will refer to NDAO I-Travel as we or us and to customers as you.
If you are in any doubt about how this policy apply to you, please contact admin@ndaoitravel.com for further information.
1. Purpose and legality
NDAO I-Travel endeavours to meet the requirements of all applicable data protection legislation and this policy is based on the Madagascar Law No. 2014-038 relating to protection of personal data (the “Data Protection Law”) and Law no. 2024-004 ratifying the African Union Convention on Cyber Security and Personal Data Protection (the “Malabo Convention”) and in accordance with High Constitutional Court Decision no. 01-HCC/D1 dated 10 July 2024.
2. What is personal data?
Personal data within the meaning of this policy is information about an identified or an identifiable person, i.e., information that can be directly or indirectly linked to a particular person. Data that is unidentifiable or anonymous is not considered to be personal data.
3. Personal data that NDAO I-Travel collects and processes
In connection with our communication and collaboration with you, we may collect personal data about you. Different personal data may be collected on different parties and the processing and collection of personal data may depend on your relationship with us.
Our customers are mainly individuals, but they may also be legal persons. When customers are a legal person they have representatives and employees whose personal data we may process. The personal data is primarily contact information, e.g., name, email address, job title and phone number.
Regarding our communication with you we may need to process a variety of personal data, e.g.:
-contact information, e.g., name, ID number or your passport details , address, phone number and email address;
-interests;
-travel period;
-information on the purpose of the trip and special wishes for the trip;
-information regarding the combination of the travel group;
-health and religion information;
-country of residence;
-IP number, when needed; and
-billing information.
In addition to the aforementioned information, NDAO I-Travel may collect and process other data that you provide to the company, e.g., photographs, as well as data that is essential for the company’s business.
In general, NDAO I-Travel obtains the personal data directly from you. If data is obtained from a third party the company will endeavour to inform you.
4. Why do we collect and process personal data and on what grounds?
The processing of personal data about you is mainly based on our agreement with you, or the party which you work for. This includes contact information so we can contact you and send invoices.
Personal data may also be processed based on your request to enter into an agreement. This includes data on interests, travel period, information on the purpose of the trip and special wishes for the trip.
Sensitive personal data will only be processed based on your explicit consent. Such data is only collected when deemed necessary.
In addition, personal data may be processed on the ground of our legitimate interests, e.g., when your email address is used to send customer surveys and, as appropriate, direct marketing.
If you do not provide NDAO I-Travel the necessary information the company may not be able to enter into an agreement with you, or the legal person you represent, for the requested service and/or the company may be unable to fulfill its obligations on the basis of the agreement.
If the collection and processing is based on your consent, you can always withdraw the consent. All communications relating to such withdrawal or changes to the consent shall be directed to admin@ndaoitravel.com
NDAO I-Travel undertakes to ensure that all processing of personal data is lawful, fair and transparent. Data will only be collected for a specific, explicit and legitimate purpose and collecting and processing will not go beyond what is necessary for the purpose of the processing. The processing shall always be adequate, relevant and limited to what is necessary for the purpose for which they are processed.
5. Disclosure to third parties
NDAO I-Travel may disclose your personal data to contractors, consultants and suppliers in relation to their work for the company. Therefore, personal data may for example be disclosed to external parties that provide us with IT services, but also to service providers of trips that we book on your behalf.
Third parties who provide us with services as described above could be located outside of Republic of Madagascar. NDAO I-Travel will not disclose data to parties located outside of the Madagascar unless such transfer is permitted according to appropriate data protection legislation. NDAO I-Travel endeavours to inform you about any disclosure of personal data to countries outside of theRepublic of Madagascar, but admin@ndaoitravel.com can provide further information. Finally, your personal data may be disclosed to the extent permitted or required by applicable legislation or regulations or to respond to legal actions such as search of premises, subpoenas or court rulings. Disclosure may also be necessary in emergency situations to ensure the safety of the employees of NDAO I-Travel or third parties.
6. How is the safety of personal data secured?
NDAO I-Travel endeavours to take appropriate technical and organisational measures to protect the safety of your personal data, with special regard to the nature of the data. For example, NDAO I-Travel has access controls to systems which store data about you. These measures are meant to secure personal data against accidental destruction or alteration and against unauthorised access, duplication, use or disclosure of the personal data.
7. Retention of personal data
NDAO I-Travel will endeavour to retain your personal data only for as long as necessary for the purpose of the processing, unless otherwise permitted or obligated by law.
The retention time of personal data is further determined in NDAO I-Travel’s Data Retention Policy.
8. Your rights regarding the company’s processing
You are entitled to request access to the personal data we process on you and information on the processing. You may also be entitled to a copy of the personal data undergoing processing.
Under certain circumstances you may have the right to request that we erase personal data concerning you without undue delay. You may also have the right to obtain from us the restriction of processing, where certain requirements are fulfilled. You are also entitled to request rectification of inaccurate data on you. It is therefore important that if your personal data happens to change during the course of your relationship with NDAO I-Travel, that you keep us informed of such changes.
You may furthermore be entitled to a copy of the personal data that you have provided to us in electronic form, or request that we transmit them direct to a third party.
When we process your personal data based on legitimate interests you are at any time authorised to object to the processing.
The aforementioned rights are however not without limitation. Laws and regulations may authorise or oblige the company to deny your request. However, your right to object the processing of your personal data for direct marketing purposes is unconditional.
9. Enquiries and complaints to the data protection authority
If you wish to exercise your rights according to Clause 8 of this policy, or if you have any questions regarding this data protection policy or how we process your personal data, please contact admin@ndaoitravel.com who will seek to answer any enquiries you may have and instruct you on your rights pursuant to this policy.
If you are not satisfied with the company’s processing of your personal data you can send a complaint to The Data Protection Authority (https://digital.gov.mg).
10. Communication with the company
If you have any questions about the way our data protection policy is enforced at NDAO I-Travel, please contact:
admin@ndaoitravel.com
The company’s contact information:
NDAO I-Travel SARLU
Lot VR30 Ambohidraserika Mahazoarivo,
Antananarivo 101, Madagascar
11. Review
NDAO I-Travel reserves the right to review this policy in accordance with changes to applicable legislation or regulations or in relation to changes in the company’s processing of personal data. You will be notified of any changes made to this policy with an updated version, in the same manner that this policy was presented to you.
Any amendments that may be made to the policy will take effect after the updated version has been presented to you.
12.What to know about Cookies
We want you to have the best possible experience using NDAO I-Travels website, and to achieve that we use cookies on https://ndao-itravel.com
What are cookies?
A cookie is a small encrypted text file stored on your web browser from websites. They are widely used by online businesses to collect data to learn more about their visitors in general. Some of the data collected includes origins of web traffic, amount of visitors and a visitor’s operating systems and browser types.
To read a more detailed explanation of cookies, please visit www.aboutcookies.org
Why do we use cookies?
In short, they make our website’s navigation and content better for you. Please keep in mind that certain features of our website may require the use of cookies in order to function properly and provide you with the best user experience.
Learn more about the type of cookies we use below.
Internal cookies
We use our own cookies to ensure that some of our website’s features properly function, for example currency conversions, package searches, date selections and bookings. Please note that disabling NDAO I-Travels’s cookies may result in incorrect or incomplete bookings.
External cookies
When visiting https://ndao-itravel.com, third parties may also place cookies on your browser for targeted advertising and analytical purposes.
We use remarketing tools from advertising platforms like Google Adwords and Microsoft Bing in order to tailor better messages to you as you browse the website. They also help us identify how our website is being used and how effective our sources of web traffic are.
Furthermore, we use analytical tools like Google Analytics to collect information on how, and from where, visitors navigate our website. This is done so that our website and product offerings are better adapted to our diverse clientele.
Please be assured that we do not collect or store your personal information (e.g. your name or address) and that cookies cannot be used to personally identify you.
We use cookies to improve your experience. These cookies allow us to display prices in your local currency, improve your website experience, and provide insights into how our website is being used.
Your consent applies to the following domains: ndao-itravel.com, ndaoitravel.com, madashoping.com
Your current state: Allow all.
Anonymous browsing
You can also use this website using your browser’s anonymous usage setting, for example:
‘Incognito’ for Chrome
‘InPrivate’ for Internet Explorer
‘Private Browsing’ for Firefox and Safari
If you still do not feel comfortable browsing ndao-itravel.com, you may leave the website by changing the website address or by simply closing the browser window.
This data protection policy was made on 26rd of November 2024.